Terms and Conditions on Printing & Publication

The Company shall not be required to print any matter, nor enable any matter to be accessible on a printing.com application, which in its opinion is or may be of an illegal, libellous, immoral, blasphemous, morally offensive, politically extreme, obscene or fraudulent nature or an infringement of the intellectual property or other rights of any third party.

1. The Company accept a job, needed materials are provided via email or in person by the Client. It is the Client’s responsibility to obtain all necessary copyrights for its use and in agreeing to these terms and conditions the Client is asserting its right to the copyright. In such cases, the copyright belongs to the Client.
2. 70% of amount charged paid. The template of the job is sent to the Client, who must approved either in writing or verbally before proceeding.
3. It is NOT in the remit of the Company to proof content the Client’s product. The Client must take all efforts to proof read, check and ensure all content of their product meets their approval before the commencement of printing. Confirmation verbally or in writing (accepted by email) to proceed with the artwork for printing
4. The company will endeavour to fulfil all instructions but it is the Client’s responsibility to ensure they have all been actioned as requested.
5. Once the Client has agreed to proceed, the Company will send sample for final approval. This is the Client’s final opportunity to make changes to the content.
6. Then the job commence
7. Immediately at the completion of the job, balance of the 30% is made.
8. Then all corrections submitted by the Client/s are looked into
9. The Company shall not be liable for any loss to the Client arising from delay in transit caused by circumstances beyond the company’s control. No responsibility for any delay caused by the Customer providing insufficient, unsuitable or late content.
10. The Company and its directors will accept no liability whatsoever for consequential or third party losses, resulting in incorrect print being supplied and/or a delay in delivery howsoever caused.
11. This Agreement revokes the Customer right to take any kind of action against The Company for any aspect of the work with which the Client is later dissatisfied. If the finished product is consistent with the proof as supplied, the Customer must pay in full for the work whether or not the Customer later takes issue with any aspect of the product. These terms are final and non-negotiable.
12. Unless otherwise specifically requested in writing any work may carry the dheros.com imprint which will be positioned at the Company’s discretion and in job done.
13. Any amendments to the specification set out in project as after taught could result in additional costs to the Client, the Company will raise and discuss any additional costs and agree such terms with the Client before carrying out work on modifications to the specification.
14. Should work be suspended at the request of, or delayed through any default of the Client, for a period of 14 days or more the Company shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

But on the ground, the terms and conditions is/are breached, and for effective management of such situation

1. A return back of 50% of the initial money paid already and the deal closed
2. If all details are required by the Client, the total amount charged including 50% of the total amount charged will be paid and the deal closed.

Terms and Conditions on Media & Productions

Note: Filming herewith represents both coverage of video and photography

1. The Company charges on hourly rate – 60 minutes of client time. The Company will schedule work time around these and if the deadlines are changed by the client this may result in additional charges to the client as the change may generate additional costs to The Company
2. Travel costs will be itemised in quotes in detail but may be subject to change dependent upon local conditions at time of service delivery, for example taxi costs may be higher or lower than quoted and actual costs will be invoiced
3. The Company is flexible with filming times to meet your needs but for early starts or late finishes we would include costs to you for overnight accommodation to ensure we are at locations on time and that our staff’s health and safety is not compromised by expecting them to travel long distances after, for example a full day of filming. Including but not limited to parking, congestion and local fees, train fare, taxis, and flights, are charged at cost in addition to our service rates. Travel by car is charged at the full HMRC allowable rate for mileage, plus costs
4. Supply of services will be based on a quotation supplied by The Company via email, quotation document or verbally. Amendments to the price for the supply of services will need to be recorded in writing with a dated record approved by a person with appropriate authority from the client and The Company
5. Acceptance of a quotation and/or issue of a purchase order by a client, is acceptance and agreement of the Terms and Conditions stated, which forms the contract between The Company and the client.
6. In the event that booked time is not fully utilised within the agreed timelines set out in the agreed quote there shall be no carry forward or time or resources allowable, unless The Company agrees any changes based on goodwill. This may be chargeable.
7. Invoices will be issued in agreed stages as set out in the contract. Payment delays by the client may result in The Company waiting for payment before commencement of services. Advance payments or a deposit may be requested by The Company dependent upon the nature of the contract.
8. Invoices are required to be paid within 14 working days. Late payment charges will be applied unless you negotiate a written agreement with The Company in advance for different payment periods.
9. The Company reserves the right to charge interest on overdue amounts at an annual rate of 5%. Title in the contract’s services shall remain with The Company until full payment has been received, unless otherwise stipulated in a variation to The Company terms and conditions.
10. During any stage of contract delivery any changes requested by the client must be confirmed in writing (this may be email) by the client and any associated charges applied as determined by The Company and agreed with the client in writing.

 11. The Company reserve the right to cancel or terminate a contract with the client if the client becomes insolvent or subject to bankruptcy proceedings and/or if the reputation of The Company and anyone connected with The Company could be damaged.

12. The client may terminate the contract at any time by written notice of termination, and on full settlement of account. When the client terminates the contract, they will remain liable to pay in full for all work previously undertaken and in progress by The Company unless any other written agreement is reached in advance.
13. We understand that many of the projects that we work on have at least some element of confidentiality. We will use our best judgement when publicly discussing your project, posting content on social media and using your project within our marketing efforts.
14. The Company treat all projects with sensitivity and will err on the side of caution whenever in doubt.
15. The Company reserves the right to watermark all or any, preview or completed videos until the total bill is paid in full – at which point, the clean ‘public ready’ final version will be released to the client.
16. Until all payments are made in full, the copyright and ownership of all edits and material shot or created remains the full copyright and ownership of The Company. Any material published in any means that has not been fully paid for, will be copyright-claimed by The Company to the relevant publishing platform.
17. The Company stores all jobs done for 6 months after which footage may be archived without automatic back-up systems.
18. Standard practice is for The Company to include a small The Company credit at the end of all videos unless the client requires this to be omitted.
19. It is the client’s responsibility to ensure that consent has been obtained from all parties that are photographed or filmed for the purposes of the production and that their consent covers all intended uses of the end production, including the potential for us to use the finished production as part of our marketing efforts. This consent should be compliant with EU General Data Protection Regulations 2018.
20. If children are involved in productions then the client must understand and apply the laws surrounding the involvement of children in filming, that the production complies with these laws, and that the responsibility for obtaining and maintaining permission, consent and any licenses lies solely on the client unless otherwise contracted with the Company.
21. Whilst every care is taken in the handling of the client’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst they are in the custody of The Company. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.
22. The Company retains the right to assign the assignment to another suitable company should they be unable to complete these terms and conditions
23. In the unlikely event of the Company being unable to supply the contract, liability shall be limited to the total invoice value – or monies already paid by the client.
24. Under no circumstances must the work contracted to The Company be attributed to another company or individual without our consent and/or attribution to The Company. In such circumstances, the Client will pay The Company 60% of the original charge
25. In the unlikely event of a contract dispute that cannot be resolved The Company and the client will agree and jointly pay for the costs of an independent adjudicator to investigate the issue. Any disputes must be notified within 14-days of the client receiving the final product(s) or service(s).

These terms and Conditions and any accompanying letter and/or contract are governed by the laws of the United Kingdom.

Terms and Conditions on Computer Training & Repairs

On Training

1. Training is basically online – via zoom platform. It will be buying the package either in bulk or in its parts
2. No Registration Fee
3. Extra attention may/will be provided for slow learners by the Company. This is chargeable
4. Fill Application form and complete payment is requirement
5. Training is at the pace of the leaners
6. Refund policy is effective where learning packages are faulty
7. Student’s personal information and particulars are solely for the purpose of completing course submission and will be kept in strict confidant.
8. In-HouseTraining provided by The Company is on special arrangement and will attract extra charges.

On Repairs

1. Consultancy fee of £20 is made at the onset.
2. The Company operates on “No Fix – No Fee” policy. This means that if our Engineer cannot fix the problem with the equipment, then there is a “No Charge” for the services provided to the Client. Only the consultancy fee paid
3. System/s are looked into. Repairable ones are then charged.
   If the device cannot be repaired, there will be no charge and will be returned to the Client.
4. By commissioning The Company, the Client authorizes the inspection and evaluation of the system to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved.
5. The evaluation is free of cost to the Client and no work beyond the evaluation will be charged without explicit Client approval.
6. The Client also authorizes The Company, its employees and agents to receive and transport equipment to and from the Client’s premises to the offices of The Company.
7. The Client is the legal owner of the computer equipment handed over to PC Repair Swansea for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and The Company is not permitted to access this data without the explicit permission of the Client.
8. To process your equipment repair request we require the following information as a minimum:

Name
Address
contact number
Email address

We may use your details for marketing purposes however, we will not past your details to any third party.

9. 70% of amount charged paid. Then the job commence. Full balance is paid immediately repairs are complete and before collection.
10. Overdue payments of the 70% may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. The Company may at her discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.
11. Where goods are supplied, you will only own these goods when payment in full is received. Computer parts, hardware, and software that need to be specially ordered may have to be paid for in advance by the clients.
12. Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non-performance.
13. The Company cannot be held responsible for the following during the repairs:
    Loss or corruption of data, files, information or records;
    Any loss of images
    Any losses attributed to the interruption to business activity while equipment is out of service for repairs
    Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
    Any losses you may suffer arising from failure to use anti-virus software
    Any loss considered to be unforeseeable
    Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
    The Company will not be liable for any damage caused to other equipment by parts supplied following any repair.
14. The Company will do in her power to preserve the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs. So it is therefore the client’s sole responsibility to ensure that all the data and information stored on the computer equipment requiring repairs is appropriately backed up to other storage devices prior to handing over for repairs.

Extra Charges will be incurred for any backup services required to protect the Clients own data in order to complete the repairs.

15. Confidentiality of Data Stored on Computer Equipment is highly uphold. The Company, her employees and Agents agrees not to disclose to a third party any information or data files stored on or recovered from the Client’s equipment during the service or repair.
16. If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. You will be given the option to proceed based on a new revised quotation or the order can be cancelled.
17. In events where the Client decided not to continue with the repairs/installations – The Company will refund 50% of the amount paid in advance for the repairs alongside with the system in question
18. Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court.
19. The Company reserve the right to amend the content of our website and/or our documentation at any time without prior notice. Also reserves the right to change their terms and conditions at any time without prior notice.